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Please read through our frequently asked questions, if you still have questions, please fill in the form below.

Frequently Asked Questions

Some of the commonly asked questions asked by users. No help? Just fill out the short form below and we will get back to you as soon as possible.

Q. I have placed my order, when will I receive it?
All orders are despatched within 7 days via Royal Mail; once despatched, your items should be with you within 2-3 working days. You will receive an e-mail confirmation when your order has been despatched.
Q. What if my order does not arrive?
As all packs are sent out free of charge, they are sent via Royal Mail 2nd Class and therefore are not tracked. If you have not recieved your order after the above time frame, please fill out the form below with your original Order ID and we will have your order re-sent.
Q. How many posters can I order?
Due to packaging, we can only send 8 posters per pack. You can choose one of our standard packs or you can choose a custom pack where you can select any amount of single posters (up to the 8-poster pack limit).
Q. Where can I order additional material?
You can purchase other promotional items through the BT Sport Toolkit. The toolkit is not a free service, you will need to pay for any items ordered. Click here to go there now.

Please note that we are not a part of BT Sport, we are a third-party supplier and have no access to your BT account details, any account queries need to be sent to BT Sport directly.

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