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Frequently Asked Questions

Not sure of a service provided by this portal? Check here, if you still aren't sure, get in touch.


If you are unsure on anything on this portal, please check the frequently asked questions below, still have queries? Click here to get in touch.

Yes, you need to be a BT Sport Customer to access this service and must log in using a registered and verified account.

  • In order to access some parts of our website, you must have a verified and registered account. To register your account with us, please complete this form here
  • Forgot your password for your registered account? Please click here and we will send out an email to the email address you registered your account with so you can reset it.
  • Still can't login or forgotten your e-mail address? Please use our contact form, one of our team will look into this further for you.

If you have multiple venues which you wish to register, then you can do this in the ‘My Venue’ section where you will be able to register and manage all of your venues in one place.

Monthly Posters
  • BT Sport merchandise ordered via this website are delivered via Royal Mail, please allow up to 7 working days from the day you ordered.
  • If you still haven’t received your order by this time, please use our contact form, using the relevant subject of 'Missing point of sale'
PoS Shop Orders
  • Pos here...

  • All orders placed on the PoS shop are processed via LWV Printworks
  • All items listed for sale in our PoS shop are sent on a next day tracked delivery. Payments are handled externally by our payment provider Sagepay, no sensitive card transactions are held on our servers.
  • Please see our full terms and conditions

You must cancel your order within 24 hours of placing your order. For items that require bespoke print or amending will need to be cancelled within 6 hours of placing the order. After this time, you cannot cancel your order and returns will only be accepted if they have been rejected as damaged via our tracked couriers.

Please use our contact form and we will get back to you as soon as possible.